FAQ

 

What can you expect when you hand over the trust of your event to Flock?

More than just quality furniture. A high-end service, one of a kind pieces, ongoing support, creative concepts and sound time management throughout the journey. 

What is an event stylist and why should I have one? 

An event stylist’s end goal is to ensure your memorable day looks and feels exactly how you have always imagined. Whether you are a couple with a lot of ideas or if you are looking for guidance and inspiration, you should never underestimate the power of an event stylist. They set the visual tone of the event, recreate spaces and ensure your colour palette works with the venue. From tabletop creations, understated or dramatic florals, signage and stationery. An event stylist is your creative director, ensuring even the smallest event embellishments have been thought out. 

What is Flock’s advice for a pre-wedding couple? 

Listen to your gut and stay true to your style. Talk to the professionals for advice, we live and breathe weddings. You can save time and expense through our experience.

Can we use the furniture we have hired for our event again the next day? 

Yes, of course. Our pieces are great at transforming your setting, ready for an often relaxed post-wedding brunch or gathering- 20% extra charge.

What is a normal hire period? 

We deliver our inventory on the date of your event. However, we acknowledge that tables and chairs often need to be set up earlier and we are happy to accommodate that need. If considerable travel is required to your event location, our team will stay close by rather than clocking up the km’s in our truck. 

Can we pick-up the items we hire from the Flock warehouse ourselves?

Generally, no. We love our inventory and prefer to take care of all the hauling of our pieces for you. Some small items may be able to be collected by you upon negotiation.  

Does Flock have floral packages available to view?

We don’t believe in a “one-size-fits-all” approach because each wedding or event is unique. We can, however, create a custom quote based on seasonal availability, budget and the vision you have in mind.

Do you set-up and pack-down the furniture we have hired?

We set up, pack down and always ensure you are happy with your setup before we climb back into our trucks and depart the venue.  Whether we are required to pack down at midnight or even the next day, we have you covered. The cost is included in your delivery fee. 

Is there a minimum booking amount of furniture I need to hire? 

We welcome orders big or small and always look forward to seeing what unique setting our inventory is heading to next. 

However, during the wedding season we ask for a minimum spend of $500. 

What happens if something we have hired from Flock gets broken? 

Although we would like to think our furniture is respected and won’t be used for handstand competitions or standard party antics. We do appreciate that we are all humans and sometimes Aunty Jane decides to light up a couch to celebrate your wedding day.   To keep everyone’s anxiety levels down at an already stressful time, we take a bond for damage and cleaning beyond normal wear and tear. Or alternately, we will happily take a credit card too.

What venues and locations will Flock deliver to? 

With warehouses located in Hawke’s Bay and Auckland, we are in the best geographical locations to provide our goods to the entire North Island. We have tackled some seriously steep, unsealed and country hick roads, so no venue is an issue. We love a challenge.